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Job opportunity for graduates from Health, Aging and Society

Home Instead Senior Care is seeking a kind and compassionate individual to join their team as a full-time Client Care Coordinator at their Hamilton location.

Aug 16, 2017

Home Instead Senior Care Hamilton aims to be the leading non-medical source for companionship and home care for seniors. We fulfill our client requirements and exceed expectations by continually improving our work activities and through world class training of our staff.

Key Responsibilities of the Client Care Coordinator:
 
·   Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
·   Conduct Service Inquiries and Care Consultations as needed following the consultative sales process.
·   Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
·   Work with other team members to coordinate various aspects of a client’s care.
·   Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.
·   Create and maintain client and responsible party records documenting all quality assurance meetings.
·   Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
·   Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers.
·   Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
·   Maintain regular attendance at the office to execute job responsibilities.
 
Job Requirements:
 
·   Valid driver's licence and access to a reliable vehicle
·   Outstanding interpersonal skills
·   Ability to act quickly and think on your feet
·   Excellent oral and written communication skills
·   Ability to work independently, maintain confidentiality of information and meet deadlines
·   Proficient in Microsoft Office applications
 
Please submit a cover letter and resume to amy.wellington@homeinstead.com