What does a typical day or week look like in your role?
This is my second summer with Ontario Works as a Social Services Summer Student, and it has been a fantastic opportunity to develop my skills and gain experience in the workforce.
I have a two-week rotational schedule where I provide administrative support to the Support Service Clerks for one week, and the following week I provide case management-related support to the Ontario Works case managers, whom we call Service Coordinators.
During my administrative week, I assist with reception triage, mailing letters, uploading reports, sending appointment reminders, interpreter requests, processing T5s, filing funeral documents with the records department, scanning documents, monitoring the hunt line, and preparing outgoing mail for Canada Post, among other tasks.
In my case-management support week, I also facilitate client appointments both in person and over the phone, connect social assistance recipients to resources around Brantford, attend community visits at various organizations, participate in City of Brantford meetings and functions, and support multiple projects focused on ensuring person-centred support.
Which skills do you feel you developed through your experience in this co-op work term?
This role has helped me build confidence to take initiative in my responsibilities, a valuable skill in any career. Working in an office environment requires a high level of independence, and I learned how to manage my assigned tasks without constant supervision.
I have also improved my problem-solving skills when tackling complex scenarios. I often review Standard Operating Procedure (SOP) documents and brainstorm with colleagues and leadership, applying critical thinking to find the most appropriate solutions.
Additionally, I am developing my case management skills by supporting a small caseload of Ontario Works recipients through their participation requirements, including goal setting, information and referrals, engagement expectations, and next steps. Consequently, I have gained proficiency in professional documentation by making effective case notes to ensure relevant information is captured, enhancing my communication and assessment skills.
How did this co-op work term shape your career planning? What is your career/field of interest? How did this role help support your career goals?
This work term has solidified my interest in working in the helping profession. Through this experience, I gained a deeper understanding of the importance of supporting individuals and creating a supportive environment. It has shown me how empathy and advocacy can positively influence people’s lives, helping them feel supported and respected.
My long-term goal is to become a Couples and Family Therapist, where I can help strengthen individuals, couples, and families’ overall well-being. Improving someone’s mood and quality of life has long been my passion. As a student in the Social Psychology program, I have acquired valuable knowledge about human interaction and dynamics. Working in social services has provided me with hands-on experience working with individuals, couples, and families, navigating the social welfare system, and connecting with community and employment resources. A combination of my education and fieldwork has enhanced my professional and interpersonal skills, giving me confidence that I will achieve my long-term career goals.
What would you tell other students considering a co-op or internship work experience?
I would advise students to regularly check their local city’s official website. Many municipalities in Ontario offer unique job opportunities catered to students that provide valuable hands-on experience. Cities and municipalities like the City of Brantford strongly believe in investing in their communities, and supporting the next generation is a great way to do that. Student positions are typically posted around late December, so it’s important to start researching early.
Another tip is to encourage other students not to give up during their job searches. In a competitive job market, it can be discouraging when success is not immediate. However, persistence is key because each application, interview, and experience offers valuable lessons for growth.
Additionally, McMaster offers many resources to help develop job skills. Some of my favourites include the SOCSCI 2EL3: Career Preparation in the Social Sciences course and the Student Success Centre, especially the career counsellors. These resources have helped me improve my resume and cover letter, interview skills, and overall ability to navigate the job market.
Careers & Experiential Education